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Shipping Policy
Shipped Purchases
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Original shipping charges will be fully refunded if the return is the result of an error by IB Lighting and Plumbing. Exceptions may apply (Read “NON-REFUNDABLE / NON-RETURNABLE”). Items must be returned with all components for a full refund.
Special Order Returns or Cancellations
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Special Order returns or cancellations may be subject to a 15% restocking fee.
Customer Care
If the common FAQs above didn’t provide a solution, call +1-313-444-9996 or email sales@ibchase.com for further assistance.
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